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Shipping policy
Shipping Policy
Last updated: 19/08/2025
At DDY, we aim to get your order to you as quickly and smoothly as possible. Below you'll find all the information you need about our shipping process.
Where We Ship
We currently ship to:
- 🇦🇺 Australia (Domestic)
- 🇳🇿 New Zealand
- 🇺🇸 United States
Order Processing Time
- Orders are processed and dispatched within 1–2 business days.
- Orders placed on weekends or public holidays will be shipped the next business day.
🚚 Shipping Options & Rates
| Region | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Australia | Standard (AUSPOST) | 3–7 business days | Flat rate (Max 2KG including packaging) |
| Express Shipping | 1–3 business days | Calculated at checkout | |
| New Zealand | Standard International | 5–10 business days | Calculated at checkout |
| Express International | 3–7 business days | Calculated at checkout | |
| United States | Standard International | 7–15 business days |
Calculated at checkout |
| Express International | 5–10 business days | Calculated at checkout |
Delivery times are estimates and may vary based on destination, customs processing, carrier delays, public holidays, or weather conditions.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.
International Duties & Taxes
For orders shipped outside Australia (including New Zealand and the United States), the recipient may be responsible for customs duties, taxes, or import fees as required by their local authorities. These charges are not included in your order total and must be paid by the customer upon delivery.
Shipping Delays
While we strive for timely delivery, unforeseen delays can sometimes occur. DDY is not responsible for delays caused by:
- Courier services
- Incorrect shipping addresses
- Customs processing (for international orders)
Incorrect Address or Missed Delivery
Please ensure your shipping address is correct at checkout. If a package is returned due to an incorrect address or missed delivery, re-shipping costs may apply.
Need Help?
Have a question about your order or shipping? We're here to help!
📧 contact@ddydads.com.au